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Establishing and Reforming Utilities

• Assessing the Baseline
• Setting objectives
• Setting quality standards and goals
• Developing Implementation Plans
• Forecasting Capex and Opex
• Structuring organizations
• Preparing Staffing Plans
• Training and capacity building
• Preparing internal procedures
• Transforming inefficient services into highly professional and efficient ones

Helping Governments, Municipalities and Regulators

• Performing Legal and Institutional reforms
• Improving governance
• Defining Key Performance Indicators
• Designing rules and regulations
• Providing Technical Assistance
• Designing Tender Documents and assisting in biding and negotiation phases
• Establishing guidelines and monitoring procedures
• Assuring international best practices

Setting Tariffs and Cost Recovery Policies

• Assessing the existing P&L and Tariff models
• Providing Willingness-to-pay and Affordability Studies
• Tariff benchmarking
• Defining Pro-poor policies and social tariffs
• Designing Tariff Models
• Setting tariff programs and tariff revision methods
• Implementing cost recovery trajectories